Privacy Policy

Table of Contents

Last Revised: February 27, 2024

Palmshade Medical operates the www.palmshademedical.com website, which provides Telehealth Services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the palmshademedical.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Telehealth Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.palmshademedical.com, unless otherwise defined in this Privacy Policy.

1. Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

2. Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

3. Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

4. Service Providers

We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

5. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Think you might have a Cold Sore?

A Bronchitis can bring a mix of symptoms like sore throat, congestion, runny nose, headache, and coughing leaving you feeling run down and eager for relief.
The good news is that at virtuwell, we can show you the best ways to combine OTC remedies for pain and discomfort. We treat colds for adults, and kids age 2 and older.

Think you might have a Clogged ducts?

Clogged ducts can cause breast pain, tenderness, and redness, leaving you feeling uncomfortable until you can get relief.

Our certified nurse practitioners can teach you the best techniques to clear clogged ducts and prescribe antibiotics for infections, if needed. Palmshade Medical is a safe and convenient way to get relief and get on with your day pain-free.

Think you might have a Swimmer's Ear?

Swimmer’s ear (otitis externa) is a painful bacterial infection of the ear canal that can occur in adults and children. Symptoms include itching, redness, odorless drainage and pain that worsens when you move your outer ear.

Evidence shows we can rely on symptoms to safely treat swimmer’s ear infections online. We focus on OTC medications for pain and antibiotic drops for the bacterial infection (age 5+).

Think you might have a Stye?

A stye is an inflammation of one or more of the glands on the edge of the eyelid. Symptoms include a bump on the top or bottom eyelid, swelling of the eyelid, tenderness, pain, redness and a scratchy sensation on the eyeball.

At Palmshade Medical, we safely treat styes every day, online, for adults, and kids age 1 and older. Answer a few questions and upload a photo, and we’ll show you the best ways to take care of a stye.

Think you might have a Pink Eye?

Pink eye (conjunctivitis) brings red, itchy, burning, crusty or oozing eyes. Pink eye can be caused by bacteria, a virus or allergens.

At Palmshade Medical, we safely treat pink eye online, for adults, and kids age 1 and older. Answer a few questions and upload a picture, and we’ll recommend safe treatments including prescription eye drops and antibiotics.

Think you might have a Eye or Ear Infection?

Ear infections can occur in adults and children. Symptoms include ear pain, itching, drainage, crackling or popping, and feeling plugged. Kids may pull at their ears or cry when lying down.

Evidence shows we can rely on symptoms to safely treat ear infections online. Adults are treated at Palmshade medical with antibiotics and other OTC medications to manage pain. For kids (age 5+), we follow the American Academy of Pediatrics, which recommends pain treatment in the first 3 days to avoid unnecessary antibiotics. We also prescribe antibiotic drops for an outer ear infection, commonly called Swimmer’s Ear (age 5+).

Think you might have a Yeast Infection?

Yeast infections bring symptoms like a thick, white discharge and itching from the vaginal area. It’s often confused with another infection, bacterial vaginosis, which is associated with a grayish discharge and strong odor. A yeast infection is commonly due to the fungus Candida. It is found in small amounts in the vagina normally. However, when the balance of bacteria and yeast in the vagina is altered, the yeast may increase in numbers.

We treat women 15 and older for yeast infections. Antifungal and antibiotic prescriptions help quickly relieve symptoms and return your body to the right balance.

Think you might have a Genital Herpes?

Genital herpes is a common, contagious sexually transmitted virus or STI, caused by direct contact with the herpes simplex virus type 1 and/or type 2. Genital Herpes often has no obvious symptoms, but can sometimes include sores or blisters in the affected area. Once you contract the herpes virus it stays in your body forever. An outbreak can flare any time the immune system is weakened.

If you think you have a genital herpes outbreak, Palmshade Medical can help. We can diagnose adults age 18 and older, and treat the outbreak quickly and discretely online.

Think you might have a Emergency Contraception?

Emergency contraception pills are used to prevent pregnancy, and are sometimes referred to as Plan B or the morning after pill. Emergency contraception is most effective when taken within 72 hours of unprotected sex. Palmshade Medical can prescribe emergency contraception for women age 18 and older. It shouldn’t be used as a regular form of birth control, and it won’t terminate or negatively affect an existing pregnancy.

Think you might have a Breast Infection?

A breast infection, or mastitis, can cause breast pain, tenderness, and redness, leaving you feeling uncomfortable until you can get treatment.

Our certified nurse practitioners can teach you the best techniques to relieve clogged or plugged ducts and prescribe antibiotics for your infection. Palmshade Medical is a safe and convenient way to get relief from mastitis and get on with your day pain-free.

Think you might have a Gonorrhea?

Gonorrhea is a common, contagious and treatable sexually transmitted infection (STI). It affects both men and women, and often has no symptoms.

Symptoms for men can include painful urination, testicular pain, and painful intercourse. Symptoms for women can include painful urination, pelvic or abdominal pain, changes in vaginal discharge, bleeding between periods, and painful intercourse. Sometimes, a gonorrhea infection can begin with no symptoms at all and can go undetected for months or even years. Left untreated it can cause serious damage to your reproductive organs.

Think you might have a Bladder Infection?

A bladder infection (UTI) can cause painful urination, burning, frequent urination, and blood-tinged, cloudy, or strong-smelling urine.

The good news is that at Palmshade Medical, we safely treat bladder infections online for women ages 15 and older, without the need for a urine sample. Research shows that a culture is not necessary to treat common bladder infections. Our certified nurse practitioners will review your symptoms and help distinguish a bladder infection from something more serious.

Think you might have a Birth Control?

Birth control is a method used to prevent pregnancy. When most people think about birth control, they likely think of the pill and other forms of hormonal birth control. The first birth control pill was approved by the Federal Drug Administration (FDA) in 1960, and since then, there have been many advancements in the development of different types and forms of birth control.

Today, millions of women in the U.S. rely on hormonal birth control to prevent pregnancy. There are hundreds of brands of birth control pills, as well as other alternatives to oral contraceptives, such as the birth control patch and ring.

Think you might have a Bacterial Vaginosis?

Some people with bacterial vaginosis (BV) experience symptoms, but many do not. In fact, an estimated 84% of people with BV have asymptomatic BV and don’t notice any symptoms. If you do have symptoms, they can be mild or severe and may be more noticeable after sex or around the time of your period.

Think you might have a Sinus Infection?

Sinus infections (sinusitis) can cause sinus pain and pressure, facial and tooth pain, congestion and thick mucus, and leave you feeling all clogged up, run down, and hoping for relief.

At Palmshade Medical, we safely treat sinus infections every day, online. We’ll help with bacterial, allergic, and viral sinus infections. Your treatment plan may include personalized prescriptions or over-the-counter (OTC) medications. Palmshade Medical treats sinus infections for adults and children ages 2 and older.

Think you might have a Seasonal Allergies?

Especially during spring and fall, allergies can hit hard. A runny or stuffy nose, itchy and watery eyes, and head congestion can make it difficult to enjoy the great outdoors. Common allergy symptoms include sneezing, runny or stuffy nose, itchy and watery eyes, and head congestion.

Whether it’s hay fever or seasonal allergies, Palmshade Medical can help. We treat allergies for adults and children ages 2 and older.

Think you might have a Pet Allergies?

We love our pets, but pet allergies can make life with our furry friends miserable. Common symptoms include a runny and/or stuffy nose, itchy or watery eyes, an itchy nose, sneezing, and head congestion. Pet allergies are an allergic or histamine reaction to pet dander around you that causes nasal congestion (allergic rhinitis) and sinus inflammation, and are sometimes mistaken for hay fever or other common allergies.

Whether you have a dog allergy, a cat allergy, or something else, Palmshade Medical can help. We treat allergies for adults and children ages 2 and older.

Think you might have a Laryngitis?

Laryngitis is most often caused by a viral infection or simply overusing your voice. Symptoms can include hoarseness or loss of voice, a dry, raw, or sore throat, a tickling sensation in your throat, or a dry cough.

At Palmshade Medical, we can help heal your vocal cords and soothe your throat. We treat laryngitis for adults and children ages 2 and older.

Think you might have a Common Cold?

A common cold can bring a mix of symptoms like sore throat, congestion, runny nose, headache, and coughing, leaving you feeling run down and eager for relief.

The good news is that at Palmshade Medical, we can show you the best ways to combine over-the-counter (OTC) remedies for pain and discomfort. We treat colds for adults and children ages 2 and older.

Think you might have a Chlamydia?

Chlamydia is a common sexually transmitted infection (STI) that is easily spread and easily treated. It affects both men and women, and often has no symptoms.

We can prescribe treatment for chlamydia and other common STIs if you or your partner have positive test results.

And, we offer simple home testing kits that test for chlamydia and other common STIs. With our kit, you’ll complete a quick self-swab at home, mail it back to our lab, then we’ll complete the test and help you navigate treatment options.

Think you might have a Erectile Dysfunction?

Erectile dysfunction is a common condition affecting the ability to get and maintain an erection. Causes of ED vary, including stress, anxiety or depression, complications from surgery, side effects of medications, or relationship difficulty.

We’ll help you understand what’s going on and our treatments include advice and prescriptions for brand-name and generic oral medications. At Palmshade Medical, we treat erectile dysfunction for men between the ages of 30 and 64, and our online clinic is private and discrete.

Think you might have a Septic Fever?

Septic fever is a high fever that occurs when an infection has spread to the bloodstream. It is a medical emergency that requires immediate treatment. Symptoms of septic fever may include chills, shivering, sweating, confusion, rapid breathing, and low blood pressure.

At Palmshade Medical, we treat septic fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Sunburn?

Sunburns are dry, red or pink in color, painful to touch and can be swollen. A sunburn occurs when the top layer of the skin is burned. Blistering is not typical. You may also experience fever, headache and fatigue if the sunburn covers a large area.

Our treatment plans were created with dermatologists and also include helpful skin care advice. We treat sunburn for adults, and kids age 5 and older.

Think you might have a Relapsing?

Relapsing fever is a type of fever that occurs in cycles, with periods of fever followed by periods of normal temperature. It is caused by a type of bacteria called a spirochete.

At Palmshade Medical, we treat relapsing fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Continuous Fever?

Continuous fever is a fever that remains elevated for more than 24 hours, with only minor fluctuations in temperature. It can be caused by a variety of conditions, including infections, autoimmune diseases, and cancer.

At Palmshade Medical, we treat continuous fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Hectic Fever?

Septic fever is a high fever that occurs when an infection has spread to the bloodstream. It is a medical emergency that requires immediate treatment. Symptoms of septic fever may include chills, shivering, sweating, confusion, rapid breathing, and low blood pressure.

At Palmshade Medical, we treat septic fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Remittent Fever?

Remittent fever is a fever that comes and goes, with periods of normal temperature in between. However, the temperature never falls back to normal during the remittent periods. It is often caused by infections, such as pneumonia or urinary tract infection.

At Palmshade Medical, we treat remittent fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Intermittent Fever?

Intermittent fever is a fever that comes and goes, with periods of normal temperature in between. It is often caused by infections, such as malaria or tuberculosis.

At Palmshade Medical, we treat intermittent fever with proper prescription. Our experienced doctors will diagnose the underlying cause of your fever and develop a personalized treatment plan to help you recover quickly and safely.

Think you might have a Trichomoniasis?

Trichomoniasis is one of the most common sexually transmitted infections (STI). It’s also highly contagious and easily treatable. It affects both men and women, and often has no symptoms.

Typical trichomoniasis symptoms in men include pain with urination or ejaculation, discharge from the penis, and painful intercourse. In women, symptoms include pelvic or abdominal pain, burning or painful urination, a thin or frothy, yellow-green, white or clear vaginal discharge with a strong odor, and painful intercourse. Left untreated, trichomoniasis can cause serious side effects to your reproductive organs.

Looking for a Rescue
Inhaler Refill?

Rescue (albuterol) inhalers are quick-relief medicines that can make breathing easier and are often used for mild asthma or breathing difficulty.

We’ll help you refill your rescue inhaler from the comfort of your home. People between 18 and 64 years old who currently use a rescue inhaler or have used a rescue inhaler in the past can receive a prescription from Palmshade Medical. We’ll also share other tips to improve your symptoms including learning what triggers your flare-ups, managing those unique triggers and using your inhaler most effectively.

Think you might have a Poison Ivy?

Poison ivy symptoms include red, dry, itchy skin, and blisters that drain fluid and may be tender or painful. Poison ivy is a non-contagious inflammation of the skin caused by contact with the poison ivy plant. Sometimes, it seems like the rash is spreading, but it’s either still developing from the initial contact or you have touched something else that caused a reaction.

The good news is Palmshade Medical can diagnose and treat poison ivy online for adults, and kids age 2 and older, online.

Think you might have a Acne?

Acne can bring symptoms like blackheads, whiteheads and red bumps underneath the skin on the face, chest and back. It can be irritating, worrisome and lead to loss of self-esteem.

At Palmshade Medical, customized treatment plans are available for mild to moderate acne for adults, and kids age 12 and older. We include prescriptions and recommendations to eliminate pimples and improve your skin. Our treatment plans were created with dermatologists, and include skin care and diet advice.

Think you might have a Dermatitis?

Dermatitis (often called a rash) is a common condition usually caused by allergies or irritants such as cosmetics, household supplies, plants, jewelry, or fabrics. There are a variety of symptoms, including red, dry, itchy skin, and blisters that may be tender or painful.

At Palmshade Medical, we treat dermatitis for adults and kids ages 2 and older. The good news is we can help relieve your symptoms and help you feel better. Our treatment plans were created with dermatologists and also include helpful skin care advice.

Think you might have a Common Warts?

Common warts are caused by human papillomavirus (HPV) and are contagious, though not serious. Symptoms include rough, flesh-colored bumps on the skin and a cluster of red or black dots.

The good news is Palmshade Medical, can diagnose common warts for adults, and kids age 5 and older. We’ll show you the most effective way to safely use salicylic acid to remove warts.

Think you might have a Eczema?

Eczema, or atopic dermatitis, is a non-contagious inflammation in the skin causing redness, flaking, scaling and itching that happens in a circular pattern. Eczema tends to happen after you’ve been exposed to chemicals, new detergents or skin products, heat, humidity, smoke or even stress.

It’s very common and in most cases manageable. Answer a few questions and upload a picture, and we’ll recommend safe treatments including prescription steroid creams or oral medications. At Palmshade Medical, we treat eczema for adults, and kids age 2 and older.

Think you might have a Diaper Rash?

Diaper rash is an uncomfortable skin inflammation for your baby. Symptoms include red, puffy, tender-looking skin. Diaper rash is common and often caused by irritation from friction, stool, moisture, heat or ammonia produced by the breakdown of urine.

We can help make your baby more comfortable, heal their skin, and prevent the rash from reoccurring. And we’re open around the clock, to fit your (and your baby’s) schedule.

Think you might have a Chicken Pox?

Chicken pox is a contagious viral infection with symptoms that include an itchy red rash with clear blisters and other symptoms like loss of appetite, headache and irritability. Caused by the Varicella Zoster virus, chicken pox spreads easily. Even though very rare, it’s possible to become infected even after having the chicken pox vaccine.

At Palmshade Medical, customized treatment plans for chicken pox are available for adults and kids age 2 and older. We include medication recommendations and advice to promote healing and soothe your discomfort.

Think you might have a Canker Sore?

A canker sore, sometimes also called a mouth ulcer, is a small painful ulcer or sore that appears on the inside of your mouth. They can appear on your tongue, gums, the roof of your mouth or inside your cheeks.

At Palmshade Medical we can diagnose and treat canker sores for adults and kids age 2 and older, online.

Think you might have a Bed Bugs?

Bed bugs are insects which bite people while they sleep. Most bed bug infestations often happen in hotels, apartment complexes, college dorms, cruise ships, or other highly populated dwellings. Bed bug bites look similar to other insect bites, and often have a red swollen appearance, with a dark red center. Another sign that your bites are from bed bugs, is that the itchy bites often occur in a line, or together in small groupings. For some people, bed bug bites can cause an allergic reaction. The bites can be itchy and accompanied by hives.

We can diagnose and treat bed bug bites online 24/7, for adults, and kids age 2 and older. You answer a few simple questions about your symptoms and medical history, and upload a few pictures of your bites.

Think you might have a Athlete's foot?

Athlete’s foot is a highly contagious fungal infection. Typical symptoms include itching, stinging or burning, red, scaly, flaky skin and sometimes blisters.

At Palmshade Medical, we treat athlete’s foot, online 24/7, for adults, and kids age 2 and older. Answer a few questions and upload a picture of the affected area, and we’ll recommend safe treatments including prescription strength anti-fungal creams.

Think you might have a Bronchitis?

A Bronchitis can bring a mix of symptoms like sore throat, congestion, runny nose, headache, and coughing leaving you feeling run down and eager for relief.
The good news is that at Palmshade Medical, we can show you the best ways to combine OTC remedies for pain and discomfort. We treat colds for adults, and kids age 2 and older.